Refund Policy

Overview

At NanoLogos, we provide digital goods and services including AI-generated logos, designs, and creative content. Due to the immediate and digital nature of our products, all sales are final and non-refundable.

This policy is designed to be transparent and fair, recognizing the unique characteristics of digital products while protecting both our customers and our business.

Why Digital Goods Are Non-Refundable

Digital products differ fundamentally from physical goods in several important ways:

• Immediate Delivery: Digital goods are delivered instantly upon purchase. Once you receive access to credits or download generated content, the product has been fully consumed.
• No Physical Return: Unlike physical products, digital goods cannot be "returned" in the traditional sense. Once generated and delivered, the content exists independently and cannot be un-delivered.
• Intellectual Property: The designs and content you create become your intellectual property immediately upon generation. This transfer of rights cannot be reversed.
• Resource Consumption: Each generation consumes computational resources and AI processing power, which cannot be recovered once used.

What This Means for You

Credits and Purchases

All credit purchases are final. Credits are immediately added to your account upon successful payment and cannot be refunded. However, unused credits remain in your account indefinitely and can be used at any time.

Generated Content

Once you generate a logo, design, or other creative content, that content is yours to keep and use. We cannot process refunds for generated content as it has already been delivered and transferred to you.

Subscription Plans

If you have a subscription plan, you may cancel at any time. Cancellation will prevent future charges, but no refunds will be issued for the current billing period. You will retain access to your account and any unused credits until the end of your current billing cycle.

Exceptions

While our standard policy is no refunds, we understand that exceptional circumstances may arise. We may consider refund requests in the following situations:

• Technical Failures: If our service experiences a significant technical failure that prevents you from using purchased credits or accessing your account for an extended period, we will work with you to resolve the issue or provide appropriate compensation.
• Duplicate Charges: If you are accidentally charged multiple times for the same purchase, we will immediately refund the duplicate charges.
• Unauthorized Transactions: If you believe your account was charged without your authorization, please contact us immediately. We will investigate and refund unauthorized charges.
• Legal Requirements: Where required by applicable consumer protection laws, we will comply with legal refund obligations.

To request consideration for an exception, please contact us through our support channels with detailed information about your situation.

Before You Purchase

To ensure you're satisfied with your purchase, we recommend:

• Reviewing our service features and capabilities before purchasing credits
• Starting with a smaller credit package if you're new to our platform
• Taking advantage of our free trial or sample generations if available
• Reading our Terms of Service and understanding how credits work
• Contacting our support team with any questions before making a purchase

Your Satisfaction Matters

While we cannot offer refunds for digital goods, your satisfaction is important to us. If you experience any issues with our service:

• Contact our support team - we're here to help resolve any problems
• Report bugs or technical issues - we continuously improve our platform
• Share feedback - your input helps us enhance the service for everyone
• Request assistance - if you're having trouble using features, we can provide guidance

Questions About This Policy

If you have questions about this refund policy or need assistance with a specific situation, please don't hesitate to contact us. We're committed to providing clear communication and fair treatment of all our customers.

Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.